Shipping and Returns Policy

Shipping Information:

We're excited to bring the charm of FoxCloudsDesign straight to your doorstep! Here's what you need to know about our shipping process:

  1. Processing Time: Please allow 1-3 business days for us to carefully prepare and pack your order.

  2. Shipping Methods: We offer various shipping options based on your location. You can choose your preferred shipping method during checkout. Currently, we only ship our orders with Canada Post.

  3. Shipping Times: Shipping times may vary depending on your location. Generally, orders within Canada/USA take 5-7 days, while international orders may take 10-14 days. You can refer to Canada Post website for estimated shipping times.

  4. Shipping Costs: Shipping costs are calculated based on your chosen shipping method and location. You'll see the shipping fee during the checkout process.

  5. Tracking: You'll receive a tracking number via email once your order is shipped, allowing you to keep an eye on its journey to you.

Returns and Exchanges:

At FoxCloudsDesign, we're dedicated to ensuring your satisfaction with every purchase. Here's our policy on returns and exchanges:

  1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within seven days of receiving your order. We'll do our best to resolve the issue promptly.

  2. Curated and Hand-Selected Items: Our curated products are chosen with care, but they may have slight variations due to their unique nature. We don't produce these items ourselves, and some differences from product images are possible.

  3. Original Handmade Products: When we introduce original handmade or designed products, please understand that they may have charming imperfections, making each piece one-of-a-kind.

  4. Limited Stock: As we offer limited quantities, replacements might not always be possible due to stock availability.

Note:

  • Original handmade products may have variations.

  • Our curated products are sold "as is."

  • No returns unless there's a major defect.

  • We're not responsible for copyright claims on curated product images.

  • Prices are in Canadian dollars.

We're here to assist you every step of the way. If you have any questions or concerns, please contact us at nika@foxcloudsdesign.com. Your satisfaction is our top priority! 🌈💕

Thank you for choosing FoxCloudsDesign!

Last updated: August 23, 2023